Willis 2019 Recall Products
2019 Christmas Tree Recall: FAQs (Canada)
Q1: What Christmas trees are affected by this recall?

A1: Only Home Accent Holiday trees sold in 2019 by The Home Depot with the following model numbers and SKU numbers are subject to the Recall:

Model No. SKU No.
W14N0128 1001343443
W14N0155 1001344022
W14N0152 1001344021
Q2: How can I find the model number and SKU number of my tree?

A2: The tree model number and SKU number are printed on a black and white tag that is attached to the power cord of the tree.
An example of a tree tag with the model number and SKU number circled in red is below:

This is a reference of where the tag can be found on the tree, no matter what the color of foot pedal is.
The SKU# can also be found on the Instruction Manual, and below is a reference of where the SKU# on Instruction manual can be found

The SKU# and model# can also be found on the packaging, if the customer still has the box.
Below is a reference of where the SKU# can be found on the retail packaging.

Q3: What if I have a tree with one of the model numbers listed in the Recall, but my SKU number is different?

A3: If your SKU number is not one of the 8 SKU numbers identified in the recall, then it is NOT subject to the Recall, even if your tree model number matches one of the 5 model numbers identified in the Recall. In other words, you must have a tree model number and SKU number identified in the Recall for the Recall to apply to your tree.

Q4: If I purchased my tree before 2019, is my tree subject to the Recall?

A4: No. Only trees manufactured and sold in 2019 are subject to the Recall.

Q5: If I purchased my tree in 2020, is my tree subject to the Recall?

A5: No. Only trees manufactured and sold in 2019 are subject to the recall.

Q6: Can I keep using my tree and foot-pedal controller while I wait for the new replacement controller?

A6: You should immediately stop using the original foot-pedal controller that came with the tree, and dispose of it according to local regulations.

Q7: If my foot-pedal controller isn’t getting hot, should I still replace it?

A7: If your 2019 tree with foot-pedal controller is one of the trees subject to the recall, as determined by model number and SKU number, then you should immediately stop using the foot-pedal controller and obtain a new replacement foot-pedal controller, even if the original foot-pedal controller is not getting hot.

Q8: Will it cost me anything to replace the foot-pedal controller?

A8: No. Willis will provide a new replacement foot-pedal controller at no charge to you, and will pay for shipping.

Q9: Does the power adapter that plugs into the wall need to be replaced?

A9: No. The power adapter does not need to be replaced, and should be used with the new replacement foot-pedal controller.

Q10: What does the foot-pedal controller look like?

A10: Photos of the foot-pedal controller are below, and can be found on the Willis website by clicking on the link to the Recall information:
The recall trees has a green foot pedal version, and also a white foot pedal version

Recalled foot-pedal controller

Recalled foot-pedal controller and power adapter

Recalled foot pedal controller and adapter with Christmas tree

Q11: My foot-pedal controller is white, not green like the photos, does this mean it is not subject to the Recall?

A11: The foot pedal controllers were manufactured in both green and white, depending on the model number and SKU number. You should check the model number and the SKU number to determine whether the tree and controller are subject to the Recall. Call Willis at 1-866-210-5958 if you need assistance identifying your tree model and SKU number.

Q12: Should I return my tree to the Home Depot store where I bought it?

A12: No. You should contact Willis Customer Service at 1-866-210-5958 to obtain a new replacement foot-pedal controller at no cost.

Or you can place replacement foot-pedal controller online, please Click Here

Q13: Do the Home Depot stores have new replacement foot-pedal controllers that they can provide to me?

A13: No. You should contact Willis Customer Service at 1-866-210-5958 to obtain a new replacement foot-pedal controller at no cost.

Or you can place replacement foot-pedal controller online, please Click Here

Q14: Does the Recall include replacing the tree or the lights on the tree?

A14: Only the foot-pedal controller needs to be replaced due to the Recall. The original tree and its lights may continue to safely be used with the new replacement foot-pedal controller.

Q15: Is it safe to use my tree after I replace the original foot-pedal controller with the new replacement controller?

A15: Yes. The original foot-pedal controller may overheat and should not be used, but the tree and its lights do not require replacement under the Recall.

Q16: Will the lights still change colors and work the same way with the new replacement controller?

A16: Yes. The new foot-pedal controller will have the same functions and features as the original controller.

Q17: Will I receive instructions on how to connect the new replacement foot-pedal controller to my tree?

A17: Yes. Detailed instructions for connecting your new replacement foot-pedal controller to your tree will be provided with the new controller.

Q18: Can I use my original handheld remote control device with my new foot-pedal controller?

A18: No. The original handheld remote control device will only work with the new replacement foot-pedal controller. You should discard the original handheld remote control device.